AUSTIN GILL / SENIOR AI SOFTWARE ENGINEERTHOUGHTFULLY ENGINEERED. HUMAN BY DESIGN.
Ideas into systems. Systems into impact.

Engineering
Intelligence.
Building what’s next.

I build intelligent systems that turn complex ideas into reliable, real-world products—from AI agents and knowledge platforms to real-time voice experiences and scalable software.

CONNECTED
INTELLIGENCE
01 / KNOWLEDGE02 / REASONING03 / ACTIONHUMAN × MACHINE
COMPLEXITY, CONNECTED.
SCROLL TO EXPLOREAI AGENTS KNOWLEDGE SYSTEMS REAL-TIME VOICE01 — 08
BUILT FOR THE REAL WORLD

Thoughtful engineering.
Measurable outcomes.

8+years

Software engineering experience

85%

Retrieval relevance · Vertex

1.3s

Median voice response · Vertex

780ms

Average search API latency · Zillow

01 / SELECTED WORK

Complex challenges.
Considered solutions.

Six engineering stories across intelligent
systems and the products people use.
Experience-based case studies · Illustrative previews

01 / Vertex Software Digitals
Illustrative Enterprise AI Support & Workflow Platform interface with fictional example dataILLUSTRATIVE PRODUCT PREVIEW
Agentic AI / Enterprise SaaS

Intelligence, put to work.

Enterprise knowledge, coordinated agents, and human judgment—connected in one support workflow.

PythonFastAPIReactNext.js
02 / Vertex Software Digitals
Illustrative Real-Time Voice AI Operations interface with fictional example dataILLUSTRATIVE PRODUCT PREVIEW
Conversational AI / Voice Infrastructure

A conversation. Without the wait.

Streaming speech, intelligent interruptions, and seamless human handoffs. Built for the pace of a real conversation.

PythonLiveKitWebRTCSIP
03 / Vertex Software Digitals
Illustrative Knowledge Intelligence & GraphRAG interface with fictional example dataILLUSTRATIVE PRODUCT PREVIEW
Enterprise AI / Knowledge Retrieval

Answers with a foundation.

Hybrid search and connected knowledge turn scattered documents into grounded, traceable answers.

PythonFastAPILangChainLangGraph
04 / Zillow Group
Illustrative Intelligent Property Discovery interface with fictional example dataILLUSTRATIVE PRODUCT PREVIEW
Real Estate Technology / AI Search

Find a place that feels right.

Natural-language discovery meets listing-grounded intelligence, making a complex search feel simple.

PythonFastAPIReactNext.js
05 / Khoros
Illustrative Social Campaign Intelligence interface with fictional example dataILLUSTRATIVE PRODUCT PREVIEW
Marketing Technology / Enterprise SaaS

Every channel. One clear picture.

A connected workspace for campaign planning, publishing, approvals, and cross-channel performance.

PythonFlaskReactTypeScript
06 / H-E-B Digital
Illustrative Digital Grocery & Curbside Commerce interface with fictional example dataILLUSTRATIVE PRODUCT PREVIEW
E-Commerce / Retail Technology

Fresh thinking. Everyday impact.

From the first item in the cart to curbside pickup: dependable commerce for everyday life.

PythonDjangoReactJavaScript
02 / ENGINEERING EXPERTISE

The whole system.
Not just one layer.

From the interface to the infrastructure.
Explore the capabilities behind the work.

SYSTEM DOMAIN / 01

Give intelligence a reliable foundation.

OpenAI APIAnthropic ClaudeAzure OpenAIAmazon BedrockLangChainLangGraphHybrid RAGGraphRAGAgentic RAGMultimodal RAGEmbeddingsRerankingLLM Evaluation
03 / THE JOURNEY

Built on experience.
Driven by what’s next.

2018 — 2026 / ALWAYS BUILDING
2024 — 2026Senior AI Software EngineerVertex Software DigitalsEnterprise AI platforms, agentic workflows, hybrid RAG, GraphRAG, and real-time voice infrastructure.+
November 2024 — September 2026 · Remote

Backend architecture, enterprise integrations, cloud deployment, and observability. Routine deployment time reduced from 25 to 16 minutes.

Explore related work
2023 — 2024Senior AI Full Stack EngineerZillow GroupAI-powered property discovery, retrieval systems, and high-performance search infrastructure.+
January 2023 — October 2024 · Seattle, Washington

Full-stack applications, listing integrations, and backend optimization. Top-five search relevance increased from 73% to 81%.

Explore related work
2020 — 2022Full Stack Software EngineerKhorosSocial publishing, campaign analytics, and the systems behind enterprise marketing.+
July 2020 — December 2022 · Austin, Texas

Enterprise APIs, backend processing, reporting pipelines, and frontend optimization. Complex report generation reduced from 12 to 7 minutes.

Explore related work
2018 — 2020Full Stack DeveloperH-E-B DigitalGrocery commerce, inventory synchronization, and customer-facing fulfillment experiences.+
May 2018 — June 2020 · San Antonio, Texas

Catalog services, order workflows, automated testing, and production releases. Inventory update delays reduced from 12 to 7 minutes.

Explore related work
04 / THE PERSON BEHIND THE SYSTEMS

Intelligent software.
Human perspective.

Austin GillENGINEER. SYSTEMS THINKER. BUILDER.

I’m Austin. I enjoy building the systems that turn ambitious ideas into reliable products.

Over the past eight years, I’ve worked across enterprise SaaS, e-commerce, real estate technology, and AI-powered platforms—building everything from high-performance backend services to intelligent agents and real-time voice experiences.

My work sits at the intersection of intelligent software, thoughtful architecture, and practical product engineering. I care about making complex systems reliable, scalable, understandable, and genuinely useful.

EDUCATION

Texas State University

Bachelor’s Degree in Computer Science

August 2013 — May 2017 · San Marcos, Texas
05 / START A CONVERSATION

Let’s build something
intelligent.

Interested in building reliable AI products, intelligent
platforms, or ambitious software systems? Let’s connect.